We appreciate you taking a moment to read this page in order that you can understand our policies in relation to payments, shipping, and returns.
Our site will automatically calculate a total cost for products taking into account any discounts you may be entitled to. The total amount payable will include shipping costs where shipping is required. We do not ship goods until full payment has been received. Payments are welcome by bank deposit or Paypal as follows:
Bank Deposit - the account details will come up on the screen when you select bank deposit so please make a note of those and leave your order number as the ID for the payment.
Paypal - sorry but we no longer accept Paypal guest payments so if you want to pay through Paypal you must first register and verify an account with them. We reserve the right to refund less transaction fees any order payments that are received from non-verified Paypal accounts.
We do not provide paper invoices as this is just one of many ways that we are able to keep costs down and prices low. If you need a tax invoice for your records then please print one off the system when placing your order.
Sorry but we no longer offer pick ups so all goods must be shipped.
The shipping costs calculated by the system are generally correct but some items may not be able to be combined for shipping so additional shipping costs may become payable if an order needs to be split into multiple packages.
Orders are generally packed as soon as payment has been received and are sent out every Monday, Wednesday, and Friday. In most cases orders are sent out within two business days of receipt of payment and you can expect to receive your order within a week or so of payment. There are some exceptions to this including foods and chemicals which are ordered weekly and may see shipping delays beyond the listed time frames.
Most items are sent through Australia Post but may be sent by courier - both methods are inclusive of online tracking so that you can know where your parcel is at all times.
A signature may be required upon receipt of delivery so feel free to elect for items to be sent to a work address if that is more suitable for you. If delivery is attempted when no one is available then you can collect your parcel from your local post office or arrange for courier to re-deliver. Please let us know if you have not received your order within a week of making payment.
If payment is made through Paypal then under Paypal rules we must ship to the delivery address you confirm with them at checkout so please ensure that is the correct delivery address before completing checkout through them. Please follow up on the delivery of your order as any orders returned to us by the carrier as unclaimed or undeliverable may incur additional postage costs.
We cannot ship seed and some other feed products to WA, NT, or TAS so please check with us before purchase if you are in these states. If you purchase and pay for these items and request shipping to WA, NT, or TAS we will cancel the items and refund you less costs incurred.
You can cancel an order any time prior to payment by way of your order history. Once payment has been made on an order it can no longer be cancelled as costs may have been incurred our end but if you contact us via the website we are happy to process a 'Change of Mind' return as below.
Although not common occasionally situations arise where returns are required and we aim to make this process of resolving problems as easy as possible. The first and most important step is for you to contact us with a detailed description of what the problem is so that we can resolve the issue for you. Postage costs are not refundable and any items returned without prior contact may be refused and returned to you.
- Item not fit for purpose described or faulty - should the item received not be fit for the purpose it was described for or be faulty then please let us know within 3 days of receiving your order and a full refund of purchase price will generally be made available once the item has been returned to us. Please ensure that any returned items are returned in their original packaging and packed well as per the way they were sent out. Refunds will be processed via the same payment method as you paid for the item/s and will only be processed once the item has been returned to us.
- Item damaged in transit - we pack items according to our experience with the items we sell but once the items have been shipped any handling issues are beyond our control. Should this be unacceptable to you then please feel free to arrange your own courier such as Pack'n'Send to collect, pack, and ship the order to you.
- Change of mind - with the exception of food products and some chemicals we are happy to offer credits for any items returned as unwanted or as the result of a change of mind. It is important that these items be returned in their original packaging, unused, and in the condition that they were sent out in. No credit will be made available for any returned items that have been used and are not fit for resale.
Please note that we refund only and do not offer replacement items.